RegSol Blog

Central Bank’s Consumer Protection Outlook Report 2020

April 2020

The Central Bank's Consumer Protection Outlook 2020 was published on 9 March 2020. This report sets out the key risks to consumers of financial services. It also sets out the Central Bank's expectations of what regulated financial services providers should do to minimise these risks. The report also details the Central Bank’s own consumer protection priorities for the year ahead.

Cross-sectoral risks identified still include:
  • Lack of consumer focussed culture
  • Poor Governance and Oversight of Outsourcing Arrangements
  • Information Technology and Cyber Risk

You can read the full report HERE.

By Judy de Castro - Regulatory Consultant