Credit Unions - Best Customer Experience for the 6th Year in a RowNovember 2020
The CXi survey was conducted by The CX Company, in partnership with Amárach Research, in July/August 2020. A representative cross section of Irish consumers was asked to give feedback on their customer experiences with 150+ companies across ten sectors.
For the 6th year in a row Credit Unions have won the best customer experience. The main theme of the survey this year was front line workers and how they are going above and beyond for their customers in these tough times. Initiatives by credit unions include:
- Dublin – “Stay local, borrow local campaign” where 27 credit unions grouped together to help local communities support each other during the pandemic.
- Core Credit Union – cash delivery service for members.
- Cork – The Lough Credit Union and their loyalty fob scheme.
For more details on the award and the efforts Credit Unions are making for their members in these unprecedented times click HERE
By Éilish Larkin